Healthcare and Support Services

Healthcare and support workers often assist people with individual medical, mobility, sensory or communication needs. Our training focuses on practical responses that respect the person while helping staff act confidently.

Good to know

• A person’s usual behaviour and communication style may change during pain, illness or distress.

• Individual health and emergency plans should be easy for the responding worker to find.

• Community and home-based workers may be working alone without immediate support.

• Emergency services need a clear address, entry instructions and relevant information about the person.

• Good documentation and handover are important after first aid has been provided.

Planning checklist

• Are individual medical plans current?

• Can staff quickly locate medication and emergency equipment?

• Are communication and accessibility needs documented?

• Do lone workers have a check-in and escalation process?

• Is training coverage available across every shift?

Relevant courses: Provide First Aid, CPR, Asthma and Anaphylaxis