Deaf and Hard of Hearing

Visual and Practical Experience

First aid information should be clear, visual and accessible. We deliver welcoming training that supports is more focused on visual and activity learning. This encourages participants to learn practical emergency skills with confidence.

Deaf community

Deaf and hard of hearing people do not all communicate in the same way. Some people use Auslan, while others may prefer speech, lip-reading, captions, writing or a combination of communication methods.

The best approach is simple: ask each person what works for them.

Good to know

AEI provides emergency access to Triple Zero

The correct name is AEI — Auslan Emergency Interpreting.

AEI is not a replacement for Triple Zero. It is a free way for Deaf and hard of hearing people who use Auslan to access 000 through a qualified Auslan interpreter.

Through the AEI app, a person can:

  • Make a video call in Auslan

  • Connect with a qualified Auslan interpreter

  • Have the interpreter contact 000

  • Receive communication support during the emergency

The service operates 24 hours a day, 365 days a year, and is for emergencies only. Expression Australia – AEI

Visual information matters during emergencies
Alarms, evacuation instructions and spoken announcements may not be accessible. Visual alarms, clear signage, written instructions and an agreed communication method can make emergency plans safer.

Do not assume everyone can lip-read
Lip-reading is affected by lighting, masks, facial hair, accents, movement and whether the speaker is facing the person.

Communication preferences should be planned beforehand
An emergency is not the best time to work out how someone communicates. Workplaces, schools and community organisations should include accessible communication in their emergency planning.

Interpreters for training

If participants already have access to an interpreter they know and trust, it is usually best for them to organise that interpreter because they understand their communication needs and any specialised skills required.

We can also arrange and pay for an interpreter when needed. Interpreter support is an additional cost and will be discussed before the booking is confirmed.

Relevant courses: Provide First Aid, CPR and AED Training
Useful resources: AEI, National Relay Service and accessible first aid resources